jl88 Privacy Policy: How We Handle Your Account Data
Your account information stays under our care — collected only for what we need to run your wallet, process transactions via Touch 'n Go eWallet and DuitNow, and keep your access working. This page sets out exactly what we collect, how we use it, and what steps you can take to review or correct your records at any point.
Data collected only for account operation
Touch 'n Go eWallet & DuitNow transaction records
Your right to review and correct stored details
Direct support path for privacy questions
POLICY FOUNDATIONS
What We Collect and Why We Collect It
When you open an account with us, we collect the details you submit — your name, contact information, login credentials and the transaction records linked to your payment method, whether that is Touch 'n Go eWallet, DuitNow or FPX. We hold this data to verify your identity, process your wallet activity and respond to support requests you raise with us. We do not sell your personal data to third parties, and we do not use it for purposes unrelated to running your account or improving how our service reaches you. Retention periods follow what is reasonably necessary to fulfil the purpose for which the data was collected. Records tied to financial transactions — including DuitNow transfers and Touch 'n Go eWallet deposits — are kept for the period required by the applicable financial record-keeping framework in the region where the service operates. Where local law sets a specific retention window, that window applies. You can ask us at any time what data we hold against your account, and we will respond through the contact channels listed on this page. Access to this service and the applicability of this policy depend on local law and are available only where local law permits.
Touch 'n Go eWallet
DuitNow
FPX
Account identity records
Transaction history
POLICY COVERAGE MAP
Where This Policy Applies and What It Covers
This policy covers data that moves through jl88's own systems. Understanding what falls inside and outside its scope helps you know exactly where your information sits and who is responsible for it at each point.
Account Access
Any personal data you enter at the login screen or account registration step falls within this policy. That includes your email address, phone number and any credential you create. We control this data end to end within our own platform environment.
Wallet Transactions
Transaction records linked to Touch 'n Go eWallet deposits, DuitNow transfers and FPX payments are logged in your account history. We hold a record of the transaction on our side; the payment rail itself is operated by its respective provider under their own terms.
Site Content and Activity
Pages you visit and actions you take within the platform — such as navigating the account dashboard or browsing the lobby — may be recorded in aggregated session data. This is used only to keep the service functioning correctly for your device and region.
Third-Party Services
Links or services that take you outside our platform — including payment provider portals, game studio environments or external support tools — operate under those providers' own privacy terms. This policy does not extend to what those third parties collect from you on their own systems.
ACTIONS AVAILABLE TO YOU
Steps You Can Take Under This Policy
You are not a passive holder of an account — there are concrete actions available to you whenever you want to review, update or question the data we hold. Start with your account dashboard after login: name, contact details and linked wallet information are visible there, and you can submit a correction request directly from that screen. For anything that cannot be changed through the dashboard — such as historical transaction records tied to a DuitNow or Touch 'n Go eWallet entry — raise it with our support team using the contact paths shown in the support section below. We will acknowledge your request and confirm what can be updated and what must be retained under applicable financial record rules. If you want to know specifically what data sits against your account, that request goes to the same support path. Eligibility and available actions depend on the applicable local law for your region.
Review Your Records
Log into your account and open the account dashboard. Your stored name, email and linked payment method details are visible there. If the information shown does not match what you submitted, follow the correction request path on that screen.
Correct Account Details
For details you cannot edit directly in the dashboard — such as identity verification records — contact support with your account reference and the specific field you need corrected. We will confirm what can be changed and what retention rules apply.
Raise a Data Question
If you are unsure what data we hold or why a particular record exists against your account, send the question through our live chat or email support channel. Include your account reference so we can retrieve the relevant records quickly.
Request Account Closure
If you want to close your account and understand what happens to your stored data afterwards, reach out to support directly. We will walk you through the process and confirm which records are deleted and which must be kept under applicable retention rules.
PRIVACY CONTACT PATHS
How to Reach Us About This Policy
Privacy questions deserve a direct answer, not a generic redirect. We have set up the contact paths below specifically so you can reach the right team when your question is about your data, your account records or a correction you want to make. Have your account reference ready before you start — it lets us pull up the relevant records without back-and-forth.
Live Chat Support
Open the live chat icon from any page once you are logged into your account. It connects you directly to the support team. For privacy and data questions, state your account reference at the start so the agent can locate your records immediately.
Email Support
Send your privacy request or correction query to our support email address shown in the account help section after login. Include a clear description of the data point in question and your account reference. We aim to respond within the timeframe shown in your account help centre.
Account Dashboard
For straightforward updates — contact details, linked wallet name, notification preferences — the account dashboard is the fastest path. Log in, go to account settings, and follow the fields shown there. No support ticket is needed for changes you can make directly.
DATA HANDLING STANDARDS
How We Manage Your Data Day to Day
Handling your data responsibly is not a one-time policy statement — it is part of how the account system operates every day. Here is what that looks like in practice across the key areas that affect you directly.
Cookie Use
We use cookies to keep your session active and to remember your account preferences between visits. Cookies do not carry financial data. You can review cookie settings through your browser, though disabling certain cookies may affect how your account dashboard loads on your device.
Account Security
Your login credentials are stored in encrypted form. We do not store your Touch 'n Go eWallet PIN or DuitNow banking credentials on our servers — those are handled by the respective payment provider during the transaction step. What we hold is a record of the transaction outcome linked to your account.
Data Retention
We keep your account data for as long as your account remains active and for whatever additional period the applicable financial record framework requires after account closure. The specific retention window depends on local law and on the type of record — transaction logs are subject to different rules than profile details.
Policy Updates
When this policy changes, we update the version shown on this page. Continued use of your account after a policy update is posted means you have had the opportunity to review the changes. If the update affects how we use your data in a material way, we will also send a notice to the contact address on your account.
POLICY FAQ
Common Privacy Questions Answered
These are the questions we hear most often about how your data is handled on this platform. If your question is not covered here, the support paths in the section above are the right next step.
What personal data does jl88 collect when I open an account?
We collect the details you submit at registration — name, email address, phone number and any identity verification documents required for your account level. Once you link a payment method, transaction records tied to that wallet or bank transfer are also logged against your account.
Does jl88 share my data with third parties?
We do not sell your data. We may share it with payment processors — such as Touch 'n Go eWallet or DuitNow — only to the extent needed to complete your transaction. Any third-party provider we work with is subject to their own data terms, which we do not control on their systems.
How do I see what data is stored against my account?
Log into your account and open the account dashboard. Your stored profile details and linked wallet information are shown there. For a complete record of what we hold — including historical transaction data — raise a request through live chat or email support with your account reference included.
Can I correct incorrect information in my account?
Yes. Details like your contact email and phone number can usually be updated directly in account settings after login. For identity records or transaction entries that cannot be edited through the dashboard, contact support with the specific correction you need and your account reference.
How long does jl88 keep my transaction records?
Retention periods depend on the type of record and the applicable local financial framework. Transaction logs linked to DuitNow or Touch 'n Go eWallet activity are kept for the period required by the relevant record-keeping rules. Profile data is held while your account is active and for a defined period after closure.
What happens to my data if I close my account?
When you close your account, we delete data that has no ongoing retention requirement. Certain financial transaction records must be kept for a defined period under applicable rules, even after closure. Our support team will confirm exactly what is retained and for how long when you request account closure.
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